This Privacy Policy explains what data h111 collects from Pakistani players, how it is used, stored, and protected, and what rights you have over your personal information. Last updated: June 2026.
h111 ("h111", "we", "us", "our") is the data controller responsible for personal data collected through the h111 platform at h111.org, including all games, betting markets, payment facilities, account management tools, and support services (collectively, the "Services"). By registering and using h111, you acknowledge that your personal data will be processed in accordance with this Privacy Policy.
This Privacy Policy should be read alongside the h111 Terms & Conditions and Responsible Gaming Policy, which together govern your use of h111.
When you create an h111 account, we collect the information you provide during the registration process, which includes your full legal name, date of birth, residential address (including city – for example Karachi, Lahore, Islamabad, Rawalpindi, or Faisalabad), email address, and mobile phone number. This information is necessary to create and maintain your account, verify your identity, and comply with our regulatory obligations.
As part of our Know Your Customer (KYC) process, h111 may request copies of government-issued identification documents such as your National Identity Card (CNIC), passport, or driving licence, as well as proof of address documentation. Where payment method verification is required, we may also request documentation confirming ownership of the payment method used, such as a JazzCash or Easypaisa mobile wallet statement.
We collect data relating to deposits, withdrawals, and all financial transactions processed through your h111 account. This includes transaction amounts in PKR, payment method identifiers (mobile wallet numbers, bank account details where applicable), transaction timestamps, and transaction status records. Full payment card numbers and banking passwords are never stored by h111.
We maintain records of your gaming and betting activity on h111, including bets placed on cricket matches (including PSL), casino game sessions, slot play history, wagering amounts, outcomes, and bonus usage. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.
When you access h111, we automatically collect certain technical data including your IP address, browser type and version, device type, operating system, session start and end times, pages visited, and in-platform navigation patterns. This data is collected through server logs and, where applicable, cookies and similar tracking technologies.
If you contact h111 support via live chat, email, or any other channel, we retain records of those communications for quality assurance, training, dispute resolution, and regulatory purposes.
h111 uses the personal data collected for the following purposes:
h111 processes your personal data on the following legal bases:
h111 integrates with Pakistani payment providers including JazzCash, Easypaisa, HBL, UBL, Meezan Bank, and Bank Alfalah to facilitate PKR deposits and withdrawals. When you initiate a payment transaction, the relevant payment provider processes your transaction data in accordance with their own privacy policies and regulatory obligations. h111 receives transaction confirmation data from payment providers but does not have access to your full mobile wallet PIN, banking passwords, or any equivalent authentication credentials.
h111 retains payment transaction records for the duration required by applicable financial regulations and internal audit requirements. This retention is mandatory and cannot be reduced at individual player request.
Payment data is never sold to third parties and is not used for any purpose other than processing your transactions, verifying your payment method identity during KYC, and complying with AML obligations.
h111 shares personal data with carefully selected third-party service providers who assist in operating the platform and delivering the Services. These include payment processing partners, identity verification providers, game software suppliers, IT infrastructure providers, and customer support platform operators. All third-party processors are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using h111 player data for their own purposes.
h111 may disclose personal data to regulatory authorities, law enforcement agencies, courts, or other competent public bodies where required to do so by applicable law, court order, or regulatory directive. h111 will only disclose the minimum data necessary to comply with such requirements.
h111 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. Personal data shared with third parties is limited to what is necessary to deliver the Services and meet legal obligations.
h111 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and audit obligations. In general:
Following the applicable retention period, personal data is securely deleted or anonymised in accordance with h111's internal data management procedures.
h111 implements technical and organisational security measures appropriate to the nature of the personal data processed, including:
Despite these measures, no internet transmission or electronic storage system is completely secure. In the event of a data breach affecting your personal data, h111 will notify affected players and relevant authorities in accordance with applicable legal requirements.
h111 uses cookies and similar tracking technologies to operate and improve the platform. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from using the h111 platform. Disabling other cookie categories will not prevent platform access but may affect certain features.
Subject to applicable law, you have the following rights in relation to your personal data held by h111:
To exercise any of these rights, contact h111 support via live chat or visit the Support Centre. h111 will respond to data rights requests within a reasonable timeframe and in accordance with applicable law. Certain requests may be declined where processing is required to comply with legal obligations, such as AML record-keeping requirements.
h111 is strictly for persons aged 18 and above. h111 does not knowingly collect personal data from individuals under 18 years of age. If h111 determines or has reason to believe that an account has been registered by or on behalf of a minor, the account will be immediately closed and personal data processed in connection with that account will be deleted, subject to any mandatory retention obligations under applicable law. Parents and guardians who believe a minor has registered with h111 should contact support immediately via live chat.
h111 reserves the right to update this Privacy Policy at any time. The revised policy will be published on this page with an updated effective date. Where changes are material, h111 will provide advance notice to registered players via the email address on file or through an in-platform notification. Continued use of h111 following notification of an updated Privacy Policy constitutes acceptance of the revised terms.
For questions about this Privacy Policy, to exercise your data rights, or to raise a data protection concern, contact h111 via:
h111 support operates in English and is familiar with the specific banking and payment context of Pakistani players. Data enquiries will be treated with confidentiality and responded to in a timely manner.
All data transmitted between your device and h111 is protected by TLS/HTTPS encryption. Your h111 login credentials and PKR payment details travel over an encrypted connection and are never sent in plain text.
h111 never stores your account password in readable form. Passwords are processed using industry-standard cryptographic hashing. Even h111 support staff cannot see your password – only you know it.
Your JazzCash PIN, Easypaisa PIN, and HBL/UBL internet banking credentials are never accessible to h111. Payment authentication happens directly with your payment provider. h111 only receives transaction confirmation data.
h111 does not sell, rent, or trade your personal information to third parties for their commercial purposes. Data shared with service providers is strictly limited to what is required to operate the platform and comply with regulatory obligations.
You have the right to access, correct, restrict, or delete your personal data. You can withdraw marketing consent at any time from account settings. Data rights requests are handled by the h111 support team via live chat or the Support Centre.
h111 does not knowingly collect data from anyone under 18. Age verification is conducted during registration and through KYC processes. Accounts found to belong to minors are closed and associated data deleted in line with this Privacy Policy.
h111 support operates 24/7 in English. If you have a question about your data, want to exercise a data right, or want to review the full Terms, contact us anytime. 18+ only.
18+ | Play responsibly | Follow applicable local laws